Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly longer. If there will be a significant delay, we will notify you by email or phone.

Shipping Time

Once your order has been dispatched, delivery typically takes 7–13 business days, depending on your location and local customs processing.

Please note: delivery times are estimates and are not guaranteed. They may vary due to customs delays, local courier issues, weather, or other factors beyond our control.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 24–48 hours for tracking information to update.

Customs, Duties, and Taxes

Norixa is not responsible for any customs fees, import duties, or taxes that may be charged by your country. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.

Delays

Occasionally shipments may be delayed due to customs, weather, carrier issues, or other unforeseen circumstances. We appreciate your patience and will do our best to keep you informed.

Lost or Missing Packages

If your tracking shows delivered but you have not received your package, or if your package appears lost, please contact us at shopnorixa@shopnorixa.com within 1 days so we can assist you.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Norixa is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at shopnorixa@shopnorixa.com we cannot guarantee changes once an order has shipped.